Processing of Applications Received Under the Citizen’s Charter - Status as on August 31, 2026

In August 2026, the Reserve Bank of India processed 17,554 applications under its Citizen's Charter. The total number of applications pending at the end of the month was 3,011.

Why It Matters

This data reflects the efficiency of governance and service delivery by the Reserve Bank of India. Understanding the processing of applications is crucial for evaluating public service performance.

Static Linkage

Citizen's Charter of RBI

The Citizen's Charter outlines the services provided by the Reserve Bank of India, ensuring transparency and accountability. It includes a commitment to process applications within specified timelines, enhancing user experience through various online resources.

Core Explanation

A summary of the performance under the Citizen's Charter of the Reserve Bank of India (RBI) during the month of August 2026 is given below – Description No. of Applications A Applications pending at the beginning of the month 3,258 B Applications received during the month 18,099 C Referred back to applicants for additional information 778 Total (A+B-C) 20,579 D Applications processed during the month – Within timeline – Beyond timeline 17,568 17,554 (99.9%) 14 (0.1%) E Applications pending at the end of the month – Within timeline – Beyond timeline 3,011 2,993 (99.4%) 18* (0.6%) * Awaiting inputs from external agencies (16), Under Process (2) Function-wise Status of Applications Received / Processed / Pending Function No. of Applications Total Processed Pending Within timeline Beyond timeline Within timeline Beyond timeline Banker to Banks and Governments 7,320 7,318 - 2 - Currency Management 7,760 6,970 4 786 - Debt Management 693 539 - 154 - Financial Markets 7 5 - 2 - FinTech 2 2 - - - Foreign Exchange Management 2,444 1,336 3 1,087 18 Payment and Settlement Systems 34 12 2 20 - Regulation and Supervision 2,319 1,372 5 942 - Total 20,579 17,554 14 2,993 18 The Reserve Bank of India regularly reviews the services covered under its Citizen's Charter and based on the recent review, the timeline has been modified in respect of two services. The number of services under the Charter remains at 213. For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in. (Brij Raj) Chief General Manager Press Release: 2026-2027/1017

Prelims

Key Facts

•Total applications received: 18,099
•Applications processed within timeline: 17,554
•Applications pending at month end: 3,011
•Total services under Citizen's Charter: 213

Prelims Trap

Total applications processed exceeds total applications received.

Quick MCQ

What was the total number of applications processed by RBI in August 2026?

A. 17,554
B. 18,099
C. 20,579
D. 3,011

Answer: A

Mains

GS Mapping

GS-II: Governance, transparency and accountability

Mains Angle

The performance of the Reserve Bank of India under its Citizen's Charter is indicative of its commitment to efficient governance and public service delivery, which is essential for maintaining trust in financial institutions.

PYQ Linkage

UPSC 2025 Prelims

Which of the following are the sources of income for the Reserve Bank of India? I. Buying and selling Government bonds II. Buying and selling foreign currency III. Pension fund management IV. Lending to private companies V. Printing and distributing currency notes Select the correct answer using the code given below:

This question relates to the sources of income for the Reserve Bank of India, which is relevant to understanding its financial operations and public service delivery.

View UPSC 2025 Prelims PYQ with solution →

UPSC 2019 Prelims

Consider the following statements: The Reserve Bank of India's recent directives relating to 'Storage of Payment System Data', popularly known as data diktat, command the payment system providers that 1. they shall ensure that entire data relating to payment systems operated by them are stored in a system only in India 2. they shall ensure that the systems are owned and operated by public secto

This question addresses the Reserve Bank of India's directives on data management, which connects to governance and public service delivery under the Citizen's Charter.

View UPSC 2019 Prelims PYQ with solution →

UPSC 2021 Prelims

Indian Government Bond Yields are influenced by which of the following? 1. Actions of the United States Federal Reserve 2. Actions of the Reserve bank of India 3. Inflation and short-term interest rates Select the correct answer using the code given below.

This question discusses factors influencing Indian Government Bond Yields, which are relevant to the financial governance role of the Reserve Bank of India.

Revise it quickly

RBI processed 17,554 applications in August 2026.
Total applications pending at month end: 3,011.
Citizen's Charter includes 213 services.

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