Refund Policy

Except for a duplicate charge (see below), we do not offer refunds for any paid product — including Premium access, digital downloads, or any future paid offering — under any circumstance.

Our products are digital and access begins as soon as payment succeeds. By completing a purchase, you agree that you are not entitled to a refund because you changed your mind, selected the wrong exam year, did not use the product, or for any other reason not listed in this policy.

This policy applies to:

• Premium access. Paid plans that unlock premium features for a defined period (for example until the relevant Mains cycle for your target year, or one month on monthly billing).
• Digital downloads. One-time purchases such as Union Budget notes or other downloadable content delivered electronically after payment.

Free content and features are not paid products and are not covered by this policy.

If you were charged twice for the same purchase (for example two identical Razorpay payments for one Premium plan or one download), we will refund the duplicate amount after verification.

Email [email protected] with both payment IDs, the date and amount of each charge, and the product name. We may take up to 10 business days to initiate a refund to the original payment method via Razorpay; your bank or UPI provider may need additional time to credit your account.

We will not issue a refund if:

• You paid for Premium but access was not activated — contact us first; we will work to activate your account, but payment is not refundable for this reason;
• You purchased Premium for the wrong target exam year or plan type;
• You change your mind within 24 hours, 7 days, or at any time after payment;
• You no longer need the product, did not use it, or are dissatisfied with the content;
• A digital download was delivered or accessed;
• You want a partial refund for unused time on an active plan;
• Issues are caused by your device, network, or third-party services where our product is otherwise working as described.

If you believe a payment was made without your authorization, contact your bank, card issuer, or UPI provider immediately. UPSCYatra cannot process refunds for unauthorized transactions and cannot intervene on your behalf with your payment provider.

If you email us asking for a refund for any reason other than a verified duplicate charge, we will review your message and reply to decline the request with a link to this policy. We do not make exceptions outside the duplicate-charge rule.

Raising a chargeback or payment dispute with your bank or through Razorpay without contacting us first may delay resolution. For legitimately delivered digital goods, we may share transaction and access records with Razorpay and may suspend or revoke your account while a dispute is open.

Nothing in this policy is legal advice. Rights you may have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law remain unaffected where the law requires them.

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Changes apply to purchases made after the update unless otherwise required by law.

For duplicate-charge claims or billing questions (not general refund requests):

UPSCYatra
Email: [email protected]